Refund policy

Refund Policy

14-day returns

You have 14 days after receiving your order to tell us that you want to return it, including if the size or fit is not right. After telling us, you have a further 14 days to send it back.

To start a return, email info@saucedbyk.com with your order number and the item(s) you want to return. We will send you a prepaid return label and instructions. Return postage is free for eligible returns. If we cannot provide a label for your country, we will agree and reimburse a reasonable tracked return cost. Please contact us before sending anything back.

Return condition

You may try an item on as you would in a shop. Please return it with its tags and original packaging where possible. We may reduce a refund only where handling beyond what is reasonably needed to inspect the item has reduced its value. This does not affect your rights if an item is faulty, damaged or not as described.

Sale items and gift cards

Sale items have the same return rights as full-price items. Gift cards cannot be returned except where required by law.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, faulty or incorrect. We will put it right and cover the return cost. Your statutory rights are not affected.

Exchanges

We currently process exchanges as a return and a new order. Start a free return, then place a new order for the size or item you want, subject to availability.

Refunds

We will let you know when your return has been received. Approved refunds are made to the original payment method without undue delay and no later than 14 days after we receive the returned item or evidence that it has been sent back, whichever applies first. Your bank or card provider may need additional time to show the refund.

If you cancel and return the whole order, we will also refund the cost of our least expensive standard delivery option. Any extra amount paid for express or upgraded delivery is not refundable unless required by law.

Exceptions

Returns may not be available for personalised or custom-made goods, perishable goods, sealed hygiene products once unsealed, hazardous materials or gift cards, except where an item is faulty or the law requires otherwise.

Nothing in this policy limits any rights you have under applicable consumer law.